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Customer Support

In order to make things as seamless as possible,&#xA0;we only take payments online.

In order to make things as seamless as possible, we only take payments online.

Can I pay with cash?

How it all works

Where do I apply my promo code?

Are my payment details secure?

How do you know how much to feed my dog?

How do I transition my dog?

Do I need an account to sign up?

How do I add another dog to my account?

What payment methods do you accept?

How much does a plan cost?

The food has arrived damaged - what do I do?

My order has not been delivered - what do I do?

Where do you deliver to?

How much is delivery?

Which company will deliver my order?

When do you deliver?

I won't be around for my delivery - what do I do?

Deliveries

Should dogs be fed raw, like they would in the wild?

Can dogs eat what we eat?

Are dogs carnivores?

Are carbs just fillers in dog food?

Does kibble clean a dogs teeth?

My dog eats their own poo - can you help?

Why should I feed fresh?

Dog health and wellbeing

Does steam cooking food decrease nutritional value?

Is your meat ethically sourced?

What does human grade mean?

Is Years suitable for dogs with pancreatitis?

Do I need to tell my vet?

Is Years suitable for dogs with arthritis or joint issues?

Can I feed the same pouch to all my dogs?

Can I warm up my dog's food?

Do I need to cook the food?

What if my dog doesn't like the food?

Do you sell prescription diets?

Can Years help with my dog's flatulence?

My dog seems hungry, should I feed more?

How long will your food stay fresh for?

Can Years help manage my dog's weight?

How do I store my dogs food?

Why is the gram amount different to my current food?

Is Years grain free?

How do you cook my dog's recipe?

Our food

Can I pay with cash?Updated 3 years ago