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Customer Support

We deliver on Tuesday&apos;s, Thursday&apos;s and Saturday&apos;s - excluding bank holidays.

We deliver on Tuesday's, Thursday's and Saturday's - excluding bank holidays.

When do you deliver?

Deliveries

Where do I apply my promo code?

Are my payment details secure?

How do you know how much to feed my dog?

How do I transition my dog?

Do I need an account to sign up?

Can I pay with cash?

How do I add another dog to my account?

What payment methods do you accept?

How much does a plan cost?

How it all works

The food has arrived damaged - what do I do?

My order has not been delivered - what do I do?

Where do you deliver to?

How much is delivery?

Which company will deliver my order?

I won't be around for my delivery - what do I do?

Should dogs be fed raw, like they would in the wild?

Can dogs eat what we eat?

Are dogs carnivores?

Are carbs just fillers in dog food?

Does kibble clean a dogs teeth?

My dog eats their own poo - can you help?

Why should I feed fresh?

Dog health and wellbeing

Does steam cooking food decrease nutritional value?

Is your meat ethically sourced?

What does human grade mean?

Is Years suitable for dogs with pancreatitis?

Do I need to tell my vet?

Is Years suitable for dogs with arthritis or joint issues?

Can I feed the same pouch to all my dogs?

Can I warm up my dog's food?

Do I need to cook the food?

What if my dog doesn't like the food?

Do you sell prescription diets?

Can Years help with my dog's flatulence?

My dog seems hungry, should I feed more?

How long will your food stay fresh for?

Can Years help manage my dog's weight?

How do I store my dogs food?

Why is the gram amount different to my current food?

Is Years grain free?

How do you cook my dog's recipe?

Our food

When do you deliver?Updated 3 years ago