The food has arrived damaged - what do I do?
In the rare event that items have been damaged in transit, contact our Customer Happiness team at [email protected] - who'll be able to resolve this quickly for you.
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Deliveries
My order has not been delivered - what do I do?
Whilst we always aim to get your Years delivery to you and your dog on time, we know that things don't always go to plan. Please contact our Customer Happiness team who will be able to resolve this for you at [email protected]
Where do you deliver to?
Mainland UK. Unfortunately, we do not deliver to the Scottish Highlands, Islands or Northern Ireland. Although, watch this space. Extended Delivery Areas:
How much is delivery?
Delivery is £3 for all mainland UK orders.
Which company will deliver my order?
Your dog's order will be delivered by Evri on your chosen delivery date.
When do you deliver?
We deliver on Tuesday's, Thursday's and Saturday's - excluding bank holidays.
How much is delivery?
Delivery is free for all mainland UK orders.
I won't be around for my delivery - what do I do?
Not at Home? No problem. You can specify delivery instructions to be followed if you are out. Such as leaving your box outside, with a neighbour or in a safe place.